At Frostmoden, we feel your concern and need you to be absolutely glad along with your purchase. While we agree you'll experience our constructing blocks, we recognize that every now and then returns are necessary. This coverage explains why and the way you may return objects and request a refund.

1. Eligibility for Returns

You can also additionally request to go back inside 30 days of receiving your order if:

• Items are unused, unassembled, and in authentic condition.
• All authentic packaging, instructions, and add-ons are included.
• Items display no symptoms of harm or wear, except they arrived faulty.

We can't receive returns for:

• Clearance, very last sale, or non-refundable objects
• Used or altered products
• Gift cards, promotional giveaways, or bonus objects

2. How to Start a Return

To request a go-back or refund, please e-mail us at support@frostmoden.store with:

• Your order number
• A short description of the issue
• Photos if the object is damaged, faulty, or incorrect

Our patron care crew will reply within 1–2 business days with instructions. Returns dispatched without approval might not be accepted.

3. Return Shipping Costs

• If the go-back is because of our error (incorrect object, faulty, or damaged), we are able to cover the go-back delivery cost.
• If you're returning because of an alternate state of mind, you may be charged for the delivery cost. We endorse the use of a trackable delivery approach.

4. Refunds & Processing Time

Once we acquire and investigate your go-back:

• Approved refunds might be issued for your authentic charge approach inside 7 commercial enterprise days.
• You'll acquire an email affirmation as soon as the refund has been processed.
• Processing instances can also additionally range depending on your financial institution or charge provider.

We provide refunds or replacements for:

• Damaged or faulty products (file within 7 days of delivery)
• Incorrect objects shipped
• Lost shipments (if monitoring indicates no updates or non-delivery)

5. Order Cancellations

Orders may be canceled within 12 hours of being placed by emailing support@frostmoden.store. After this time, your order can also additionally already be in processing or shipped and can't be canceled.

Need Help?

If you've got questions or issues regarding returns or refunds, our assist crew is right here for you.
📧 support@frostmoden.store